Returns and Refunds Policy

At PawsPetNook, we want you and your pets to be happy with your purchase. If something isn't right, we're here to help.

1. Returns

Customers in the European Union have the right to withdraw from most online purchases within 14 days of receiving their order, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at [your customer support email] within 14 days of receiving your order.

Products should be returned in good condition, with all accessories and packaging where reasonably possible. You may handle products as necessary to establish their nature and characteristics. This does not affect your statutory rights.

2. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable law, customers are responsible for direct return shipping costs where legally permitted, provided this was communicated before purchase.

Please contact us before returning an item so we can provide the appropriate return instructions.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at [your customer support email] and include your order number and photographs where appropriate.

We will assess the issue and provide a suitable solution in accordance with applicable consumer protection laws.

4. Refunds

If you validly exercise your right of withdrawal, we will reimburse the payments received, including the cost of standard delivery where required by law.

Refunds will be processed within the legally applicable timeframe, using the original payment method unless otherwise agreed.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first, as permitted by law.

5. Exceptions

The right of withdrawal may not apply to certain products under applicable law, including personalised goods, certain perishable items, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions are met.

Nothing in this policy limits your statutory rights regarding faulty goods, legal guarantees, or other consumer protections.

6. Contact Us

For questions about returns or refunds, contact us at:

Email: pedrogoncalvesfreitas2010@gmail.com

Please include your order number so we can assist you more efficiently.