Shipping Policy — PawsPetNook

Last updated: October 21, 2026

At PawsPetNook, we aim to make shopping for your pets simple and convenient. We work with third-party suppliers and shipping partners to deliver our products to customers in different countries.

Please read this Shipping Policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, supplier processing times, order volume, and other operational factors.

Processing time is separate from shipping and delivery time.

2. Shipping Destinations

PawsPetNook serves customers in multiple countries and regions worldwide.

Available destinations depend on product availability, supplier capabilities, and the shipping options displayed at checkout.

If shipping is unavailable to your address, you may not be able to complete your purchase.

3. Shipping and Delivery Times

Because we work with third-party suppliers, delivery times may vary depending on the product, destination country, shipping method, customs procedures, and carrier operations.

We do not currently guarantee a fixed processing or delivery timeframe.

Where available, estimated delivery information will be displayed at checkout or communicated to customers. Any estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

We will comply with applicable laws concerning delivery times and consumer rights. Where no different delivery period has been agreed, mandatory statutory delivery deadlines may apply.

4. Shipping Costs

Shipping costs, where applicable, are displayed at checkout before you complete your order.

Shipping charges may vary depending on the destination, product, package size, and available shipping method.

Any free shipping promotion will be subject to the conditions stated in the relevant offer.

5. Order Tracking

Tracking information will be provided when it is available from our suppliers or shipping partners.

After dispatch, tracking information may take some time to become active or display the latest updates.

Not all shipping methods provide tracking.

6. International Shipping, Customs and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Responsibility for these charges depends on the applicable law and the shipping arrangements for the order. Any information available about additional charges will be provided where required.

Customers are encouraged to check their local import requirements before ordering.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your address, contact us as soon as possible at pedrogoncalvesfreitas2010@gmail.com.

We will try to assist, but changes cannot be guaranteed once an order has been processed or dispatched.

8. Delayed, Missing or Damaged Orders

If your order is delayed, appears to be missing, or arrives damaged, please contact us at pedrogoncalvesfreitas2010@gmail.com.

Include your order number and, where relevant, photographs of any damage.

We will work with our suppliers and shipping partners to investigate the issue and help resolve it in accordance with applicable law.

Nothing in this policy excludes or limits any mandatory consumer rights or remedies.

9. Delivery Issues and Failed Deliveries

Delivery may be affected by incorrect addresses, unsuccessful delivery attempts, customs procedures, carrier disruptions, or other circumstances.

If a delivery issue occurs, please contact us so we can review the available options.

Any applicable rights to cancellation, refunds, replacement, or other remedies remain subject to mandatory law.

10. Consumer Rights

Customers are entitled to the consumer protections provided by the laws applicable to their purchases.

For customers in the European Union, statutory delivery requirements and consumer remedies apply where relevant. In general, unless another delivery period has been agreed, goods must be delivered within 30 days under EU consumer rules.

If delivery does not take place within the legally applicable period, customers may have the right to request delivery within an appropriate additional period or terminate the contract where permitted by law.

This policy does not affect any mandatory statutory rights.

11. Contact Information

For questions about shipping, delivery, or an existing order, please contact:

Store: PawsPetNook

Email: pedrogoncalvesfreitas2010@gmail.com

Please include your order number so we can assist you as efficiently as possible.